Your most frequently asked questions

Question What types of planners does Demure offer?
Answer

We offer a range of planners designed for mindful planning, including daily, weekly, and undated planners. They are available in different materials and styles to suit your preferences, all crafted with a minimalist and elegant aesthetic.

Question What is your return policy?
Answer

We accept returns within 14 days of delivery for unused and undamaged products. To initiate a return, please contact our customer service team with your order details.

Question How long does it take to process my order?
Answer

Orders are processed within 1-3 business days. Shipping times depend on your location and shipping method selected at checkout.

Question How can I contact customer service?
Answer

You can reach us via email at [insert email address] or through our contact form on the website. Our team is here to assist you Monday through Friday, 9 AM to 5 PM (GMT+1).

Question Can I get a refund if my product arrives damaged?
Answer

If your product arrives damaged, please contact us within 7 days of receiving it. Include photos of the damage and your order number. We’ll provide a replacement or refund depending on your preference.

Let us know if you have more questions—your satisfaction is our priority!

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